SOPs: Nothing “standard” about Celink’s industry-leading SOPs
Celink has developed a comprehensive, detailed set of operating procedures that cover virtually every servicing duty and / or responsibility.
Because reverse loan administration is such a highly specialized endeavor, Celink patterns its policies and procedures after Fannie Mae and HUD guidelines, and easily incorporated all of the newer investors that have recently entered the market.
All procedures and policies are included in Celink’s SOP manual, available both in hard copy and via the company’s intranet. This procedure manual is updated as conditions dictate but, minimally, once a year. New employees are required to read the entire SOP manual during training and orientation, and they are tested on their knowledge of the more critical servicing functions.
Celink has also process-mapped all of the servicing functions, and uses the maps extensively in training employees throughout their careers with the company. These, too, are available and readily-accessible to employees at any time, also via hard copy or the company’s intranet.