Celink: reversing the future™
As the industry’s largest private label subservicer of reverse mortgages, industry peers, investors and clients recognize Celink for its ability to customize servicing to innovative products and situations.
Drawing on its pioneering spirit, Celink has helped advance its standing as an innovative leader in product and service development.
Just as integrity is the bedrock of the company’s core principles and practices, the integrity of Celink’s reverse mortgage products & services, servicing solutions, servicing platform & technology, and SOPs remain similarly steadfast and uncompromised.
Among Celink’s product & services:
- FHA HECM
- Fannie Mae Home Keepers
- Proprietary & private-label loan products
- Ginnie Mae HECM securitizations
- LIBOR-based HECMs
- MERS-ready
Celink’s reverse mortgage servicing solutions and value-added services include:
Loan boarding. Celink is as close to perfect as possible in loan-boarding turn-around, completing 99.9% of all loans boarded within 24 hours of receipt – from document-to-system review. The company is equipped to board all loans electronically.
Borrower request for advances. Requirement: must be satisfied within 5 days after written request. Celink posts 98% of requests via direct-deposit to the borrower’s account or by check in same-day mail.
Investor Accounting. Monthly reports provided to investors include:
- Borrower requests for advances
- Reconciliations
- Mortgage and interest rate adjustments & re-calculations
- Loan activity reporting, including payment plan changes, payoffs & lien release, foreclosures, suspensions, repurchases, and bankruptcies
- Client-requested customized reports
Customer relations. Person-to-person Borrower Care Department (Customer Service). Celink does not use an interactive voice response system, voice mail or a voice recognition technology, although borrowers may leave a message if they prefer.
The department’s average speed-to-answer sets the bar for industry-wide service excellence – at just under 15 seconds. Call abandonment is routinely less than 2 percent.
Repair administration. At times, reverse mortgages require that home repairs and improvements be completed within a set timeframe of loan closing. Celink’s team of Repair Administrators assumes responsibility for working closely with the borrower and contractor to ensure successful completion of the required repairs.