Reverse Mortgage Servicing

Reverse Mortgage Servicing


Celink: Reversing the future™ …

Celink is recognized throughout the reverse mortgage industry for its ability to customize servicing to innovative products and situations and today it is the largest private label subservicer of reverse mortgages in the country.

All the “right” reasons

Finding the “right” reverse mortgage servicer … for the “right” reasons means examining all else a company delivers besides price, and what holds up after the ink on the contract has dried. 

Unlike conventional loans, reverse mortgage products demand a high level of sophistication, experience, expertise and oversight to ensure borrower satisfaction and regulatory compliance. That’s why lenders, clients, investors and others throughout the industry have come to rely on Celink, often drawing on the experience and expertise of the company’s executives, managers and employees. 

That depth and breadth of experience consistently delivers to Celink clients, investors and customers: 

  • well-conceived, financially viable, and sustainable products and services
  • innovative and industry-leading servicing solutions
  • performance standards that exceed regulatory and industry standards 
  • unrivaled borrower care and anti-fraud protection initiatives
  • the confidence and assurance that their investments and borrowers are safe and sound

Service Excellence  At-A-Glance

Borrower call speed-to-answer
< 15 seconds

Borrower call abandonment rate
< 2%

Borrower call return / message turn-around
< 2 hours

Loans boarded same day
99.9%

Draw requests processed (direct deposit or mailed) same-day
98%

Fidelity - Integrity - Respect - Stewardship - Trust