Borrower Protection Program

Fantastic ways to make money online click here

Provider we use is web hosting ftp servers

We don't have telephone trees or automated attendants.

We have people.

So when a senior homeowner requested a $10,000 draw on his loan and told us he'd won the Canadian lottery, a telephone tree would not have detected the red flag of fraud; but our Borrower Care Associate did. She then drew on her special training, gained the customer's confidence and uncovered a scam.

In doing so, she protected the borrower's assets, as well as our client's reputation. Lottery "officials" had instructed the homeowner to send them $10,000; then, they would send him the winnings. "Isn't that great?" the man had asked. It wasn't, of course, because it was just another scam targeting seniors.

What was great was the financial disaster averted because people -- people skilled in the principles of borrower protection -- answer our phones.

Borrower Protection Program

The Celink Borrower Protection Program™ actually begins in advance of a loan reaching us. It begins the moment a Borrower Care Associate joins our company.

The Borrower Protection Program™ is a value-added service that costs our clients nothing but is invaluable to them as well as their borrowers and investors alike. The primary goal of the program is simple...to provide additional safeguards and peace of mind.

The Borrower Protection Program™ Highlights:

Multi-level borrower identity verification procedures for incoming calls.
Borrowers contacted to verbally confirm line of credit draw requests that exceed internal dollar amount thresholds.
Verbal confirmation of draw requests, at any dollar level, if any suspicion arises.
Enforcement of Celink's Automated Clearing House (ACH) policies and guidelines to prevent unauthorized persons from gaining access to reverse mortgage funds.
In-depth review of Power of Attorney documentation to ensure it meets all legal requirements to act on behalf of a borrower.
Review discrepancies or variances of home repair contractor bids vs. original bids provided at loan closing and demand justification for those discrepancies. If there is no justification, we do not pay contractors for any amount over the original bid for required repairs.
Intervene against contractors who attempt to include additional work outside of the required repairs.
Make all payments for home repairs as a two-party check to both the borrower and the contractor.
Elevate concerns to senior management in any instance where suspicion of fraud occurs.