First Line of Defense

First Line of Defense


Before and during the reverse mortgage lending process, there’s any number of opportunities for borrowers to meet up with the “good, the bad, and the ugly.” In instances where government-backed loans are involved, there are also government-instituted practices and policies that must be followed to protect borrowers from unscrupulous scam artists.

But who watches over borrowers after the loan is signed, sealed and delivered? Who becomes that “FIRST line of defense” for borrowers and lenders alike? Who ensures the loan is safeguarded against the next “sheep in wolf’s clothing?”

Celink, for one.

Celink, FIRST and foremost, promises in principle and practice to keep the assets and interests of lenders and borrowers safe and safeguarded through our Borrower Care Promise which begins at the first point of contact, the same day we board your borrower’s loan. 

Because we know if we’re not taking care of your borrowers … we’re not taking care of you.


Actually performing home repair isn't our forte — protecting borrowers and investors is. So when a contractor's invoice for work on a reverse mortgage customer's home was almost $4,000 over the original estimate, we called him about the discrepancy. Ultimately, he couldn’t justify the up-charge and resubmitted his invoice for the original amount.

If we're not protecting the borrower, we're not protecting you.
Elderly Couple
In the last analysis, what we are communicates far more eloquently than anything we say or do.
- Stephen Covery
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Fidelity - Integrity - Respect - Stewardship - Trust