Home » Borrower Care Protection » Anti-Fraud Protection

Anti-Fraud Protection

First Line of Defense Borrower Care Promise Asset & Investment Protection Anti-Fraud Protection

Anti-Fraud Protection

In addition to the Celink’s extensive Borrower Care Promise and protections that are central to the safety and security of homeowners’ and investors’ assets and investments, additional internal safeguards are also in place as preventive measures against fraud.

IT system controls, data encryption, and password and sophisticated firewall protections ensure our clients’ data remains uncompromised at every juncture.

The use of internal and external audits … alternating thresholds for borrower withdrawal requests … adhering to and exceeding industry-accepted standards and government-mandated compliance regulations … and other internal controls all contribute to an environment steeped in security, stewardship and trust.

We don't have telephone trees or automated attendants.

We have people.

So when a senior homeowner requested a $10,000 loan draw and told us he'd won the Canadian lottery? A phone tree wouldn't have detected the red flag of fraud; our Borrower Care Associate did. Then she drew on her special training, gained the customer’s confidence, and uncovered a scam.

And in doing so, she protected the borrower’s assets, as well as our client’s reputation. Lottery “officials” had instructed the homeowner to send them $10,000; then, they would send him the winnings. "Isn't that great?" the man had asked. It wasn’t, of course. Just another scam targeting seniors.

What was great was the financial disaster averted because people – people skilled in borrower care protection – answer our phones.

Doing the best at this moment puts you in the best place for the next moment.

- Oprah Winfrey

Learn what Celink can offer your business. Take the first step and give us a call or email us today.