First Line of Defense
Before and during the reverse mortgage lending process, there’s any number of opportunities for borrowers to meet up with the “good, the bad, and the ugly.” In instances where government-backed loans are involved, there are also government-instituted practices and policies that must be followed to protect borrowers from unscrupulous scam artists.
Borrower Care Promise
The Celink Borrower Care Promise actually begins in advance of a loan reaching us. It begins the moment a Borrower Care Associate joins our company.
Only after undergoing rigorous training in fraud detection and borrower protection, coupled with “soft skills” and borrower care practicums, do our borrower care associates come “on-line,” meeting and greeting in one-on-one telephone calls reverse mortgage borrowers.
Asset & Investment Protection
Borrower Care Protection has a lot to do with all of us – with Celink, with borrowers, and – to be sure – with our investors and our clients. When it comes right down to it, the safeguards and anti-fraud measures and borrower protection initiatives we’ve enacted are all about protecting three things: reputation, assets and investments.
Anti-Fraud Protection
In addition to the Celink’s extensive Borrower Care Promise and protections that are central to the safety and security of homeowners’ and investors’ assets and investments, additional internal safeguards are also in place as preventive measures against fraud.