VIP Service … for every caller
We don’t have complicated “telephone trees” or automated attendants. We have people.
Borrowers calling Celink’s Borrower Care Department might be surprised when they don’t get a long-winded voice message system with a menu of options to navigate – and frustrate.
That’s because we don’t know any better way to care about borrowers, or to help them, than to talk to them.
But Celink doesn’t stop there. We always strive to do even better.
Inbound calls are randomly monitored, and a formal system of listening to and monitoring calls, along with internal quality control measures, are aimed at ensuring that our high standards are maintained – or, even, improved.
Just more evidence of how Celink cares about borrower care.